Shipping & Returns

  • At the time of placing the order, the Member shall state the full name of the recipient as stated in his / her (recipient’s) government approved photo identification. At the point of delivery the recipient shall collect the product, by furnishing any one of the following government approved photo identification card:

               ·Ration Card ( should be issued in the name of the Member / recipient );
               ·Driver’s License;
               ·Permanent Account Number (PAN) card;
               ·Voters Identification card; or
               ·Passport.

Delivery shall be made by the Company / courier agent only after the photo and name of the recipient is verified and confirmed by them.

 

  • To ensure safe and secure delivery of the package the details of the government photo identification will be noted. The recipient of the package must cooperate with the courier agent by providing required and valid copies of his / her government approved photo identification. In case the Member wants any other person to receive the delivery on his behalf he / she need to specify details of the same at the point of ordering. All items shall be delivered directly to such person and under any circumstances whatsoever; the Member cannot change the recipient details after the order is processed. The Member has the option to change the shipping address, before the product is actually shipped. In the event the Member wishes to change the shipping address, he / she has to log-in to his / her user account on the website and click on the "Change Shipping Address" button next to the shipping address and change the address. This "Change Shipping Address" icon will be active only till the order status changes to "Shipped”. Once the order status changes "To Shipped" the "Change Shipping Address", link becomes inactive. All shipping charges and other local charges shall be borne by the customer. Recipient accepting delivery should carefully examine the package delivered and shall not accept deliveries where the packaging has been tampered with. The recipient receiving the delivery also has the option to open the package and check its contents prior to accepting the delivery or signing the delivery receipt. They shall not accept deliveries, where they find that the box is empty or the contents are damaged or the contents are not in accordance to the order placed.
  • Guarantee for delivery made by the Company is subject to terms and conditions of the courier company. Any inconsistency / errors in name or address will result in non-delivery of the product.

 

What is Gifts on Air 7 days return and exchange policy?

Gifts on Air offers a “7 days return/exchange service” in which customers can raise return/exchange request within 7 days of its delivery. We also accept partial returns for one or more products.

 

Checklist

  • Please make sure products are returned with the tags and the original packaging intact, in an unwashed, undamaged and unused. Refund/replacement would be issued after a thorough inspection of the product(s).
  • Please note that above process may take up to 72 working hours.
  • Kindly note that all the courier charges will be borne by customer only.
  • We do not offer pick up facility, customer needs to courier it to the Gifts on Air address.

 

All arising disputes will be subject to Jaipur Jurisdiction only.

 

You can get connected to our grievance officer:

Email: cs@giftsonair.com

Phone: (+91) 9057200586

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