Cancellation & Refunds
- There may be certain orders that we might be unable to process due to certain reasons. Gifts on Air solely reserves the right to refuse or cancel any order. Certain criteria for cancellation of order includes that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracy or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. In such case if customer has placed the order and payment is made and if we are unable to Provide the product/products, full paid amount will be refunded to customer.
- Also if the order is cancelled by the customer after being processed, the gift amount of that order won't be refunded.
- The recipient, upon signing the delivery receipt, acknowledges the receipt of the product in terms of the order placed with the Company. The Company is not liable to the Customer / recipient for any refund / replacement, under any circumstances, for any subsequent complaints with respect to such deliveries If the recipient is not available at the time of delivery, the Company / courier agent shall try and deliver the item thrice before returning the same to Giftsonair.com. All costs for re-shipment and handling in the case of non-delivery to the Member shall be chargeable to the Member. In such case the order will be cancelled and the voucher amount of such product will not be refundable.
Gifts on Air is a business solution where the brand can offer online vouchers on every offline purchase to their customers which can be redeemed on G.O.A which will in turn encourage the customer to return back often to the client for frequent purchases, making it easier for the brand to move a step ahead of the competitors. It has also proven to be a boom for the ground-level businesses.
Customer delight & Retention is the prime concern for us and we make sure to understand the problem of the client and offer the best solutions in the form of e-com technology with transparent process for the clients and their customers.
We have 2500+ partners pan India including mobile stores, automobile companies, restaurants, etc, & 100,000+ customers have redeemed their vouchers from more than 40,000+ branded gifts from our website.