Frequently Asked Questions

You can redeem your Gifts on Air voucher by entering your voucher code in the ‘Payments’ section during checkout.

As shipping/handling charges aren't covered under giftsonair.com vouchers, you might see a payable charge mentioned while ordering some items.

No, it's not necessary to register on giftsonair.com to redeem the voucher. You can simply continue as guest and order any item you want.

You can pay via COD or use our online payment gateway.

No, Gifts on Air orders aren't eligible for open delivery. If any problem occurs after opening the package, you should contact us on +91-9057200586 and let our team look into the grievance.

You can only request a return if you've a received a defective item or a different item than the one ordered has been delivered. We do not accept returns under any other criteria.

Whenever an order is cancelled from your side or ours, the full monetary value of the cancelled order will be refunded to your existing Gifts on Air voucher.

  • If the product turns up faulty in our pre-delivery quality inspection.
  • If the product goes Out Of Stock.
  • If you wish to cancel the order before dispatch.

You would have to pay extra on giftsonair.com only if your order value exceeds the amount mentioned in your shopping voucher or in case of shipping/handling charges as mentioned above.

The validity of all Gifts on Air vouchers is 30 days from the date of issue. The exact expiry date is always mentioned on the voucher gifted to you.

Yes, a Gifts on Air voucher can be used multiple times as long as the total amount isn’t exceeded and orders are placed within the Voucher’s validity period.

Yes, multiple vouchers can be used on a single order.

If the package seems tampered on arrival, kindly decline the delivery and contact us on +91-9057200586 or mail us at cs@giftsonair.com

Our courier partners make three delivery attempts for each package. In case you’re not able to receive on first attempt, the courier team contacts you before making further attempts.

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